: For internet-based connections, the technician may need to open specific ports (default is often 32032) on their router.

The jump from version 190 to 197 is numerically modest, but feature-wise, it represents a paradigm shift. Version 190 was stable but struggled with high-latency networks (e.g., satellite or 4G roaming). Version 197 introduces . This means the customer module no longer waits for a confirmation packet before sending the next data burst. For technicians using remote desktop software simultaneously, this reduces the infamous "input lag" on USB keyboards and mice.

: Once the customer appears in your interface, select their device and click "Connect" to treat it as if it were plugged directly into your own USB port. Important Technical Considerations