The is a specialized variant designed explicitly for remote support scenarios. Unlike the standard version—which requires manual configuration on both ends—the Technician Edition streamlines the process for one-off connections. It allows a technician (server-side) to connect to a client’s USB device without installing a full, permanent service on the client’s machine.
If the technician shares multiple devices (a printer, a scanner, and a HID key), the Customer Module allows the customer to select which device to mount. Alternatively, the technician can force specific devices via pre-configured connection strings. The is a specialized variant designed explicitly for
: Once the connection is established, the customer plugs in the USB device. The technician then selects the device in their software and clicks Connect to take control. Legacy Status and Successors If the technician shares multiple devices (a printer,
of the Customer Module represents a mature iteration of this client-side software, balancing size, compatibility, and security. The technician then selects the device in their
Once connected, the customer plugs their USB device into their local port.
Installation & upgrade notes
: If the technician is not using the "Connect by ID" feature, you may need to enter their Public IP Address (e.g., from WhatIsMyIP).