The Hardware Information Does Not Match With Your Dongle Please Contact Autodata ((install)) May 2026

If you recently updated Windows (e.g., updating to Windows 10 or 11), the security driver might be too old.

The software uses a Sentinel protection driver to communicate with the virtual or physical dongle. If the driver is corrupted, the hardware check will fail. Unplug any physical USB dongles if present. If you recently updated Windows (e

👉 If , the dongle will need to be re-synced or re-activated by AutoData support. If you recently updated Windows (e.g.