Licence Exclusive — Service Desk

Industry analysts (Gartner, Forrester) predict that by 2027, over 40% of enterprise service desk deals will include some form of exclusive or dedicated capacity clause. This is a reaction to the —where companies realised that shared software is cheap until a noisy neighbour causes a cascading outage during a Black Friday sale or a financial quarter close.

The vendor must guarantee 99.99% uptime for your instance, not their average across tenants. Ask for liquidated damages if breached. service desk licence exclusive

An provides logical and physical separation . You can demand: Industry analysts (Gartner, Forrester) predict that by 2027,