You will need your Ticket Number (usually 13 digits) and the Journey details (origin and destination). Choose Your Refund Type: Original Payment Method: Refunded directly to your card.
In 2021, Renfe maintained a highly competitive voluntary punctuality commitment, which was significantly more generous than the minimum required by law. : 50% refund for delays over 15 minutes . 100% refund for delays over 30 minutes . Alvia and Euromed : 50% refund for delays over 30 minutes . 100% refund for delays over 60 minutes . Other Long Distance (Intercity) : 50% refund for delays over 60 minutes . 100% refund for delays over 90 minutes . How the System Works (IA11 Procedure) You will need your Ticket Number (usually 13
Depending on your train type and the length of your delay, Renfe offers varying levels of reimbursement. For tickets purchased under the policies active in 2021, the thresholds are: 15+ minutes delay: 50% refund 30+ minutes delay: 100% refund Alvia and Euromed 30+ minutes delay: 50% refund 60+ minutes delay: 100% refund Media Distancia (Mid-Distance) 15+ minutes delay: 25% refund 30+ minutes delay: 50% refund 60+ minutes delay: 100% refund 💻 How to Use the Automatic Compensation Menu : 50% refund for delays over 15 minutes
This article is structured to serve as a complete guide for users searching for this specific procedure, covering legal context, step-by-step instructions, and technical troubleshooting. 100% refund for delays over 60 minutes
Si has realizado la consulta y el sistema te deniega la indemnización pero tú estás seguro de que hubo retraso de 30+ minutos, no te rindas. El IA11 no es infalible (fallos en el GPS del tren, averías no registradas, etc.). Sigue esta ruta alternativa: