Dutch Bros Employee Handbook Top -

Employees are trained to move with a "sense of urgency"—a controlled quickness that demonstrates respect for the customer's time.

The handbook details several unique cultural and operational policies: Shop Benefits - Dutch Bros Careers dutch bros employee handbook top

Employees learn that if you are rushing so fast that you forget to ask a customer about their day, you are violating a top-tier policy. New hires are taught that the "Stop, Drop, and Roll" method isn't about fire safety; it's about stopping what you're doing, dropping the mental checklist, and rolling with the customer's energy. Employees are trained to move with a "sense

Disclaimer: Dutch Bros Inc. does not publicly release its full handbook. This article is compiled from public employee reviews (Glassdoor, Indeed), labor board filings, and corporate investor disclosures regarding employee culture. Disclaimer: Dutch Bros Inc