: For older systems requiring manual driver updates, generic WCDMA HSPA 3.5G drivers can be found on Driver Scape Do you need help with
| Problem | Probable Cause | Solution | |--------|----------------|----------| | Modem not detected | USB port or driver failure | Try other USB port; reinstall drivers from virtual CD. | | “No service” or “Searching” | Out of coverage or SIM issue | Check Movitel coverage; test SIM in phone. | | Dashboard not opening | Background driver conflict | Restart PC; reinstall dashboard. | | Slow 3.5G speed | Network congestion or signal strength | Move near window; check if 3G icon is stable. | | Auto-run disabled on PC | Windows settings | Manually open virtual CD drive and run setup. | d-com 3.5g movitel download setup
: The system should automatically detect the hardware and launch the installation wizard : For older systems requiring manual driver updates,
Choose your preferred language (Portuguese or English), click Next , accept the terms, and click Install . If the installer does not start automatically, navigate
If the installer does not start automatically, navigate to My Computer , open the D-com 3.5G drive, and run AutoRun.exe located in the Windows folder.