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The data also revealed an unexpected benefit: guests who opted into the automated turndown service were 15 % more likely to book a repeat stay within six months, suggesting that the subtle, consistent touchpoint builds brand loyalty. BBCPie 21 04 24 Tristan Summers Turndown Servic...
For more on this story, watch the full BBC Pie segment on our website, or tune in to the 10 pm broadcast tonight. If you could provide more details or clarify