Explains the relationship between the JTAPI client SDK, the TSAPI service on the AES server, and the Communication Manager .
: Avaya JTAPI essentially acts as a Java wrapper for the TSAPI Service . Application requests on JTAPI objects are converted into Computer Supported Telecommunications Applications (CSTA) messages, which the TSAPI service then translates for the Communication Manager (CM). avaya jtapi programmer 39-s guide