Agent selects a disposition (e.g., "Callback - Tomorrow"). AGC executes rules:
Modern AGC work isn't about editing the agent screen; it's about . With the rise of the ViciDial API and Non-Agent API, developers are now building custom front-ends (React, Angular, Vue) that simply use ViciDial as an engine. You get the power of the dialer without the clunky 2000s UI. agc vicidialphp work
: Facilitates actions like "Dial Next Number," hanging up, dispositioning calls, and initiating 3-way conference calls. Agent selects a disposition (e
Start with default weights, then monitor agent utilization. If some agents get overloaded, increase the talk time weight . Agent selects a disposition (e.g.
The script is responsible for several critical agent activities:
In vicidial.php , after lead is added to queue, call:
